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The proactive guest journey, on WhatsApp.

askng.it messages every guest at the right moment — welcome, check-in, room key, upsells, checkout, review — in one warm thread your team never has to write.

WhatsApp us See how it works ↓

A human replies — usually within minutes

Trusted by 1,500+ hoteliers OGAR HotelsGitstapper HofCaptain JackHotel RutherbachSibbjäns+ many more
one stay on askng.it — see the whole journey →
Why it works

Guests actually read WhatsApp. So the journey actually happens.

98%
of WhatsApp messages are read

most within minutes — so the welcome actually lands, unlike hotel email at roughly 20%.*

94%
of questions answered before they're asked

breakfast times, parking, door codes — the journey is ahead of the question, so it never reaches your desk.**

1,500+
hoteliers run on askng.it

from a farmstay on Gotland to smart hotels opening in Spain — across Europe.

*industry channel statistic  ·  **measured across askng.it partner journeys

Not another chatbot

A chatbot waits for the question.
askng.it is ahead of the guest.

Same stay, two philosophies. One waits behind a widget — the other runs the whole journey from the booking data.

AI chatbot
waiting for a question...
“Is there parking?” 23:41 answered — if the guest finds the widget
Booking −3 days −1 day Arrival In-stay Checkout After
askng.it
Welcome sent Checked in Key delivered Upsell sold +€20 Paid in chat 5★ review

The result: 94% of questions are never asked — and every moment still happens. See the journey ↓

The journey

Five moments, run by your booking data.

Every stage starts from a real trigger in your PMS, fires at the right minute, and lands its result back in your systems. Swipe through the stay — each stage plays its real conversation.

swipe →

01 Pre-arrival

Trigger · new reservation3 days before arrival

The welcome lands while the guest is still looking forward to it — practical info, personal extras and the upsells that actually sell, prefilled from the booking.

FunctionsWelcome flowInfo menuUpsell carouselPrefilled forms100+ languages
Lands in → Mews products & notes on the reservation

02 Check-in

Trigger · check-in not completed1 day before arrival

Only guests who haven't checked in get the nudge — two minutes on their phone, with a short video of how self-check-in works and the QR code ready for the kiosk.

FunctionsOnline check-inID & registration formsQR self-check-inHow-to video
Lands in → Mews check-in status, registration card filed

03 Arrival

Trigger · room status “Inspected”the minute the room is ready

The moment housekeeping marks the room inspected, the key goes out — as a pass in the Wallet or a door-open button in the chat. The guest walks past the queue.

FunctionsWallet key passDoor-open buttonDirectionsEarly-ready alerts
Lands in → cloud locks (Hotek, Flexipass) & Mews

04 In-stay

Trigger · timed & guest-startedthe right moment, each day

Housekeeping on request, dinner booked into your restaurant system, the sauna upsell at 17:00 — plus your own broadcasts: a lift outage or a last-minute offer, sent to exactly the guests it concerns.

FunctionsTimed upsellsTable reservationsEco housekeepingBroadcastsTeam inbox
Lands in → TheFork, team inbox as requests, Mews orders

05 Departure & after

Trigger · checkout processednight before & after the stay

Express checkout with a payment link the evening before — then the review ask, timed when it works: happy guests go to Google, anything less lands privately with your team first.

FunctionsExpress checkoutPayment linksInvoice deliveryReview routerRebooking offers
Lands in → payments settled in Mews, reviews on Google

Not everyone gets the same journey. A business traveller, a returning regular and a family on holiday each get their own conversation — branched automatically on segment, purpose and rate from your PMS. One setup, every guest addressed like you know them.

For your kind of stay

One journey, tuned to how you host.

swipe →
Hotels

Boutique to full-service — the whole journey from pre-arrival to review.

See how → Hostels

High volume, every language — mobile check-in, events and answers at scale.

See how → Resorts

Restaurant, spa, pool and excursions — every outlet in one guest thread.

See how → Vacation parks

Arrival flows, activities and orders — across hundreds of units at once.

See how → Rentals

Remote hosting solved — self check-in, keyless entry, house rules, local tips.

See how →
Plays well with your stack

Connected to the tools you already run.

Two-way sync, live: reservations, guest data and room status flow in — products, payments and check-ins flow straight back. Nothing to replace, nothing to retype.

reservations · guest data · room status → ← products · payments · check-ins
askng.it two-way sync
MewsPMS
ApaleoPMS
StayntouchPMS
Hotekdoor locks
Flexipasskeyless entry
GuestCompassguest info
Channels WhatsApp Business APISMSRCSEmailOTA inboxesWebsite widget
In good company

Real hotels, real moments landing.

Farmstay · Gotland, SE Sibbjäns runs its welcome on askng.it Arrival instructions, terrace dinners and checkout — in the guest's own language, while the hosts run the farm. T−72h first touch24 languages
placeholder +22% upsell revenue the right add-on at the right moment
placeholder −70% repeat questions answered before they're asked
placeholder
“Guests arrive already feeling looked after. The front-desk queue simply… disappeared.”
— General Manager, partner hotel
Smart hotel · Tomelloso, ES OGAR opens June 2026 — journey-first from day one Read the story →

Also live at Gitstapper Hof · Captain Jack · Hotel Rutherbach — all partner stories →

Send your first guest journey this week.

DTphoto

“In half an hour we walk through your situation: which moments you have, which data is there, and what it would earn. No presentation — just answers.”
Dirk Taselaar, founder

WhatsApp us or email dirk@askng.it
HOMEPAGE ASSEMBLY — COMPLETE (placeholders marked)

Built

Done

Header A (locked) · Hero with selectable category scenes · Why it works (real stats: 98% / 94% / 1,500+) · Dark duel timeline · Journey swipe deck · Verticals (swipeable on mobile) · Integrations sync hub (minimal).

Placeholders to replace

Amber "placeholder" pills mark them: +22% / −70% metrics, the GM quote, and Dirk's photo (initials shown). Everything else is real content.

Before launch

Swap 98% footnote for a sourced figure or partner data; confirm "up to" phrasing on 94%; wire wa.me links + GA4 key events; footer still to assemble with the sitemap links.